Assay Office

MY ANCHORCERT

EXPERT ANALYSIS ACROSS A RANGE OF SECTORS

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The phased move to our new, purpose-built Assay Office in Birmingham’s thriving Jewellery Quarter is running smoothly. We are working hard to ensure that we minimise business disruption for everyone.

It is business as usual throughout for all our customers but there is IMPORTANT NEW INFORMATION below which you need to be aware of so please take the time to read this.

This is what you need to know:

We will continue to operate from our existing NEWHALL STREET building until FRIDAY 24th JULY 2015

We will operate from our new building in MORETON STREET from MONDAY 27th JULY 2015

Please note there will be no Same Day or Next Day service for Hallmarking on Friday 24^th July

From MONDAY 27th JULY 2015 our new address is 1 Moreton Street, Birmingham, B1 3AX

WE WILL HAVE A NEW TELEPHONE SYSTEM BUT ALL TELEPHONE NUMBERS AND EMAIL ADDRESSES REMAIN THE SAME.

We strongly recommend you use the appropriate Direct Dial numbers to reach the correct person particularly during the phased move:

Customer Services	Toni Collins	0121 262 1014
Assay / Testing	Diana Donnelly	0121 262 1030
Goods In/Out	Michael Hirons	0121 262 1038
Goods In/Out	Jacqui Eady	0121 262 7935
Product Marking	Rose Nightingale	0121 262 1021
Product Marking	Helen Tingey	0121 262 1006
Silverware Hallmarking	Faye Grove	0121 262 1058
Laser Marking	Julie Burns	0121 262 1062
Work in Progress/Progress Chasing		0121 236 3172
Registration/Punch Making	Lin Moran	0121 262 1029
Operational Enquiries	Kathy McMillen	0121 262 1018
New Business	Marie Brennan	0121 262 1035
SAFEGUARD VALUATIONS AND ANCHORCERT GEM LAB 9.00am to 5.00pm Monday to Friday
Work in Progress/Progress Chasing		0121 236 2122
THE LABORATORY 8.30am to 4.00pm Monday to Friday
Work in Progress/Progress Chasing	Michelle Cartwright	0121 262 1057
New Business	Tim Smith	0121 262 1036
New Business	Steve Franklin	0121 262 1017
TRAINING & EDUCATION 9.00am to 5.00pm Monday to Friday
All Enquiries	Tung Nguyen	0121 262 1024
FINANCE 8.30am to 4.00pm Monday to Friday
General Enquiries	Sandra Scott	0121 262 1019
Finance Manager	Luke Coster	0121 262 1009
Credit Control	Matthew Turner	0121 262 1015
Accounts Payable	Debbie Tillison	0121 262 1013

Customer Services opening hours remain

Mon to Thurs 0830hrs-1600hrs, Fri 0830hrs-1300hrs

CONTACT THE TEAM

If you have any concerns about our relocation, please call (00) +44 121 262 1014 and ask to speak to Toni Collins – she’ll be happy to help.

P.O. BOXES

You can continue to use both of the P.O. Boxes stated below as we are working with Royal Mail for all deliveries to be transferred to our new premises in Moreton Street automatically from Monday 27th July:

P.O. BOX 151, B3 1SB – NO CHANGE

P.O. BOX 8706, B3 1FH (SAFEGUARD ONLY) – NO CHANGE

HELP US TO HELP YOU:

MARK PARCELS CLEARLY FOR THE CORRECT DEPARTMENT TO AVOID DELAYS. PLEASE INCLUDE RELEVANT PAPERWORK AND CLEAR INSTRUCTIONS

ASSAY OFFICE BIRMINGHAM – NEW SITE ACCESS

The new building will have a variety of access and parking provisions.

The Goods In entrance is clearly marked on the map by the green circle.

CUSTOMER PARKING:

We have negotiated with the City Council to establish short stay bays on Moreton Street, right outside the Customer Service Reception entrance. We are awaiting these being created by the City Council. There will be eight bays on Moreton Street and seven on Pope Street. Please ensure you do not inadvertently park in a Permit Holders space unless you have a permit; the Traffic Wardens are keen, as they are throughout the Quarter.

There are also a number of public car parks in close proximity to our new location for those who need to visit for longer.

CUSTOMER SERVICES:

Our new Customer Service counter provides customers wishing to drop off items for all departments with a friendly, secure and efficient service.

GOODS IN:

To offer our customer a more secure delivery and collection point for high value goods we have created a secure, one-way ‘drive-through’ for customers with bulk drop-off or high value items, accessible from Moreton Street.

This ‘drive-through’ will allow one vehicle at a time through, with our Security team on hand to assist drivers and customers utilising this service. There will be an on-street intercom, positioned adjacent to the Customer Services entrance.

This could mean that there is a slight delay at times, as we ensure the safe transfer of goods prior to allowing the next vehicle through.

If you would like to register to use this ‘drive-through’ service, please send an email to gem@theassayoffice.co.uk with the following information. These details will be recorded and held by our Security team providing you with quick and easy access to our new ‘drive-through.

COMPANY NAME:

COMPANY CONTACT:

DRIVER NAME:

VEHICLE REGISTRATION:

We hope this communication provides answers to your questions. If you have any further queries about this, please do not hesitate to get in touch!

You can also read all about us at www.theassayoffice.co.uk. We look forward to welcoming you to our new Moreton Street Assay Office!

Until then, well, it’s business as usual!